Customer Experience Lead
Drive excellence in customer service across all Landmark touchpoints. Build a culture of exceptional service delivery.
Lagos, Nigeria
full time
N280,000 - N400,000/Month
About the Role
The Customer Experience Lead will be responsible for developing and implementing customer service strategies that ensure exceptional experiences across all Landmark properties and digital channels.
Responsibilities
What You'll Be Doing
- Develop customer experience strategies and standards
- Train and mentor customer service teams
- Analyze customer feedback and implement improvements
- Handle escalated customer issues
- Collaborate with operations to improve service delivery
- Track and report on customer satisfaction metrics
Requirements
What We're Looking For
- 4+ years in customer experience or service management
- Experience in hospitality, retail, or real estate
- Strong leadership and team management skills
- Excellent problem-solving abilities
- Data-driven approach to decision making
- Bachelor's degree in relevant field
Perks & Benefits
What You'll Enjoy
- Competitive salary
- Health insurance
- Performance bonuses
- Staff discounts across Landmark properties
- Career growth opportunities
- Supportive work environment
Application Form
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